Registration & Forms

1. A $50.00 non refundable** deposit will be required for each week of camp registered for at the time of checkout. This $50.00 will be deducted from the overall total of your camp fees. Remaining balances due date is also listed below in the Registration Deadlines and Payment Options section on Rec Desk.
2. If a financial reimbursement is requested 10 business days (2 weeks) prior to the program/camp commencing then a refund will be issued in the form of a cheque, minus a non refundable deposit of $50 per week PER CHILD
3. If a credit for a future BGC South East program is requested the full amount paid will be applied. This credit must be used within one year of request. NO CASH VALUE
4. No refund or credit will be given if the request is less than 10 business days (2 weeks) notice.
5. There are no refunds for days missed by a child, including those due to illness or in the event the program is closed for reasons beyond our control (ie. long disruption in essential services, bad weather)

If your fee is more than 5 days past the due date, and you have not set up an alternative due date or payment plan with your program Supervisor/ Manager/ Coordinator, a late fee will be added to your invoice.
For Rideau Heights Community Centre or St. Francis of Assisi Catholic School, the late fee will be $10, for all other sites the late fee is $25.

If you cancel your party or event 10 business days prior to its date, we can offer a refund in the form of a cheque minus a $50 non-refundable administration fee. We can alternatively place the full amount as a credit on your account that can be used for any BGC South East programs within our facilities for up to a year. For any emergency cancellations on the day of the event. We ask that you please notify us up to 2 hours prior to the reservation, by calling 613-507-3306 and emailing Sydney@bgcsoutheast.ca.

We do not give refunds for cancellations with less than 10 days notice. Alternatively, you can reschedule your activity for a more convenient time that is available or put it as a credit onto your account to use towards any BGC South East Programs for up to a year. Pool Fouling: We understand that accidents happen. However, in the case of a pool fouling normal chlorine levels will not properly disinfect a pool fouled by vomit or fecal matter. Therefore, when a formed stool is found in the pool, our facility must shut down the pool for a minimum of 1 hour or until our chemical levels are within range. When Diarrhea or vomit is found in the pool, we must close the pool for a minimum of 20 hours. Unfortunately, this can result in pool bookings being canceled unexpectedly and with very little notice. In such an occurrence, we would be happy to reschedule your booking, offer another available activity, or provide a full refund.