Privacy Policy

Our Commitment

BGC is committed to protecting the privacy of the personal information of its members, employees, directors, donors and other stakeholders. We value the trust of those we deal with, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that is shared with us. During the course of our various projects and activities we occasionally gather and use personal information and those from whom we collect such information should expect that it will be carefully protected and that any use of such information is subject to their consent.

Privacy Practices

Personal information gathered by BGC is kept in confidence. Our personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed. We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances.

Website & Electronic Commerce

BGC use services requiring passwords protocols and encryption software to protect personal and other information we receive when a product or service is requested and/or paid for on-line. All such third-party service providers must be in compliance with PIPEDA, (the Federal Personal Information Protection and Electronic Documents Act) and have an established and published privacy policy available for all users.

Updating of Privacy Policy

BGC are regularly reviewing its privacy practices for its various activities. Any revisions to the policy will be made available on our website.

Defining Personal Information

Personal information is any information that can be used to distinguish, identify or contact a specific individual and can include an individual’s opinion or beliefs, as well as facts about, or related to, the individual. Examples of personal information include: SIN number, age, marital status and language used. Exceptions of personal information include: business contact information and certain publicly available information such as names, addresses and telephone numbers as published in telephone directories are not considered personal information. 

Code of Conduct & Ethics

The Board and personnel will: always act with fairness, honesty, integrity and openness; respect the opinions of others; treat all with equality, dignity and respect for diversity without regard to gender, race, colour, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age or sexual orientation; encourage mutual assistance and support with peers, volunteers, students and interns who are engaged in the provision of BGC services and Programs; promote the mission and objectives of the BGC in all dealings with the public on behalf of BGC and its affiliates; foster an environment based on trust and respect for all employees, volunteers and participants of BGC services; provide a positive, safe, non-violent and secure workplace environment and experience for those receiving service within and outside the BGC.


  1. Act with honesty, integrity and fairness in accordance with any applicable professional and organizational policies, practices standards and/or governing laws and legislation that have application to the responsibilities you perform for or on behalf of BGC.
  1. Continue to improve skills, knowledge and practice by participating in any training or orientation provided to you by the BGC in connection with those responsibilities.
  1. Demonstrate ethical conduct at all times by adhering to the policies and procedures of the BGC and support the decisions and directions of BGC and its affiliates.
  1. Take responsibility for your actions and decisions. Follow reporting lines to facilitate the effective resolution of problems. Ensure that you do not exceed the authority of your position.

Parent & Caregiver Handbook

Please view our Parent Handbook (2023-2024), for details on:

  • Registration
  • Financial Information/Billing
  • Child Release Policy
  • Wait-list
  • Medication and Administration of Drugs
  • Specialized Services
  • Emergency Responses
  • Nutrition and Food Policy
  • Weather Guidelines
  • Parent/Guardian Issues and Concerns Policy

Feedback Process

Customers who wish to provide feedback on the way the Club provides programs and services can fill out a form in our Contact Us page. All feedback will be directed appropriately. Complaints will be addressed according to our organization’s regular complaint management procedures.

Refund Policy

For registration information and refund policies, please click here.



BGC South East is committed to the continual improvement of accessibility and the ongoing removal of barriers in order to provide greater equity for all. It is our policy to provide an environment in all of its facilities that builds independence, dignity and respect for our members, parents/guardians, the public and our staff. Further, we are committed to giving people with disabilities the same opportunity of access to our services in the same location and in a similar way as these services are available to all others we serve.


BGC South East abides to and follows the Accessibility for Ontarians with Disabilities Act (AODA). For more information on the Act and its Contents, please visit https://aoda.ca/


To view the BGC South East Accessibility Plan (2023-2028), please click here

To view the 2023 AODA Compliance Report, please click here


  • Assistive Devices

The Club will ensure that our team is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

  • Communication

The Club will communicate with people with disabilities in ways that take into account their disability.

  • Service Animals

The Club will welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

  • Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons other than admission to locations visited. The Club will notify customers of this upon registration of participants.

  • Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, participants, service recipients or other relevant customers will be notified either by phone or other technological source. The Club will post a notice promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be placed at the locations where the disruption has occurred.

Staff Training

Staff Training

The Club will provide training to employees, formal volunteers and others who deal with the public or other third parties on their behalf. Individuals in all positions; full and part time in addition to all volunteers will be trained. Training to staff will be provided within 90 days of hire.

Training will include:

  • An overview of the Accessibility for Ontarian’s with Disabilities Act and the requirements of the customer service standard.
  • The Club’s plan related to the customer service standard. How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • How to use any equipment that people with disabilities may access to enable them equal and optimum use of Programs and services.
  • Workplace Violence and Harassment Training, WHMIS, Occupational Health and Safety Awareness Training for Workers, and AODA Customer Service Excellence Training which all comprise our HR Downloads Bundle for new staff.
  • Program Staff are also required to be trained in High Five Principles of Healthy Childhood Development.
  • Staff will also be trained when any changes are made to the plan.